Refund policy

According to the Consumer Protection Act, you will have a 7-day cooling-off period (including regular holidays).
However, the cooling-off period is not a trial period. If the returned product cannot be returned to its original state, it will affect the return rights or bear part of the cost.

Socks are personal products, All items have to be unused with labels and packaging intact.
When you return or exchange any product, you must cover the shipping charges.Please double check carefully before placing an order. If you have any questions about the size before placing an order, please contact us on our LINE or leave a message on the official website request form.

Once an order has been placed, it cannot be cancelled . Before the product is delivered, if you need to change the size or the product, you can inform the customer service on LINE or leave a message on the official website request form.

Personal factor returns are not accepted (not the same with imagination, colour is not as good as personal expectations, and the size does not match after trying on).

If there are any defects after receiving the products, please report to the customer service staff within seven days (including holidays). Overdue will not be accepted.

There will be an email notification from the system when your order is shipped or arrived. Please pay attention to the delivery time. If you do not pick up the order within 7 days, or due to the absence while EMS attempting to deliver the product, the order will be returned. You have the responsibility to pay for the second delivery fee.

Due to the time-consuming, it is currently not possible to provide return and exchange services for foreign members(order from outside of Taiwan) Please think twice before placing an order. We are sorry for this inconvenience. But if your order has not been delivered, you can always contact us to modify the order.

Kindly Remind you that if you violate the rules related to ordering and returns formulated by INCYLENCE Asia for no reason or malicious intent, INCYLENCE Asia has the right to suspend your account and refuse you to use this service, and it will be listed as a transaction blacklist. Please pay attention to your own rights and interests.